General Sales Rules in the Store

  • Seller Name: The Seller is SIA “STARS MB”, registration number: LV40103886555, legal address: Riga, Jurkalnes iela 44.
  • Buyer: An individual or legal entity purchasing goods or services on the website.
  • Goods/Services: Goods and services presented on the website, with descriptions, specifications, and prices indicated on each product page.
  • Price: Indicated in euros (€) and includes VAT (if applicable). Prices are subject to change without prior notice; however, the cost of orders already placed remains unchanged.

Payment Terms

  1. After placing an order, the Buyer receives an electronic confirmation of the transaction to the specified email address.
  2. Available payment methods:
    1. Payment upon collection at the store at Riga, Jurkalnes iela 44.
    2. Bank transfer (details provided on the invoice when placing the order).
    3. Online payment by bank card through the website.

Terms of Delivery of Goods or Services

  1. Types of delivery:
    1. Postal delivery.
    2. Self-pickup from the store at Riga, Jurkalnes iela 44.
  2. Delivery time and cost:
    1. Shipment is made within 48 hours after payment is received.
    2. Delivery time depends on the recipient's address and may range from 1 to 30 days.
    3. Delivery cost is calculated automatically when placing the order.

Return Policy

  1. Return request submission: The Buyer has the right to refuse the product within 14 calendar days from the receipt of the order. To do this, a withdrawal request must be sent via email to info@teslacarparts.eu with a detailed description of the request.
  2. Return address: The return of goods is carried out at the address: Riga, Jurkalnes iela 44.
  3. Return period: The return of goods to the Seller must be made within 14 days from the date of the withdrawal request.
  4. Return costs: The Buyer bears the return shipping costs unless otherwise agreed with the Seller.
  5. Exceptions for returns: Products made to order, with damaged packaging, or used items cannot be returned.

Refund Policy

  1. Refunds are made within 14 days from the date the Seller receives the returned goods.
  2. The refund is made using the same payment method used during the purchase.

Order Cancellation Policy

  1. The Buyer has the right to cancel the order before it is shipped by notifying the Seller via email or phone.
  2. If the order has already been shipped, cancellation is not possible, and the return procedure applies.

Dispute Resolution Rules

  1. All disputes and disagreements arising from the execution of sales terms are resolved by contacting info@teslacarparts.eu. The request must be described in detail in the email.
  2. If no agreement is reached, the dispute will be resolved in accordance with European Union legislation in the appropriate court of Latvia.