Tesla FAQ: General Questions

How can I purchase an item?

You need to register at our website.

Method 1: Find the item (see "FAQ: Working with the Catalog" for details), add it to the cart, and proceed with the purchase.

Method 2: Send the part number and your Tesla VIN to us via email or WhatsApp. We will check if the part fits your vehicle and send you an invoice.


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Where can you ship items?

We ship worldwide. Shipping costs for large or heavy items are calculated individually upon request.


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Can you ship items by express mail?

Yes, we can provide express shipping estimates via UPS or DHL.


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Can I pick up my item myself?

Yes, you can pick up items from our warehouse in Riga or arrange transport through your own shipping company.


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If a Tesla part isn’t in stock, can I order it? How long will it take?

Yes, you can order any part from the 64,000 items available in the catalog on a prepayment basis. Delivery times vary, usually between 2 to 4 weeks, provided the part is available at Tesla's central warehouse.


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Can the item price change after I place an order?

If the item is in stock with a listed price, the price cannot change. In rare cases, if the item is unavailable, it could be due to someone purchasing it just before you. If the store indicates it's not in stock, we’ll confirm the current price at the time of your order and notify you of any updates.


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We are a European company with VAT. Can we buy items without VAT, and how?

Yes, you can register on our website as a "Business account" only for European company, providing your company information. After verification, you’ll see your prices and be able to purchase items VAT-free.


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How can I pay for an item?

You can pay via bank transfer (you’ll receive an invoice by email), online banking (Swedbank, SEB, Citadele, Luminor, Revolut, LHV, Coop Pank, Medicinos bankas, Šiaulių bankas, and others), or by credit card (VISA, MASTERCARD).


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How can I collect my item from the store-warehouse?

Our Riga location at Jurkalnes Street 44 has a convenient pickup point with free parking. Store hours are weekdays from 11:00 to 19:00. Please call ahead at +37129243551.


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