Tesla FAQ: General Questions
You need to register at our website.
Method 1: Find the item (see "FAQ: Working with the Catalog" for details), add it to the cart, and proceed with the purchase.
Method 2: Send the part number and your Tesla VIN to us via email or WhatsApp. We will check if the part fits your vehicle and send you an invoice.
We ship worldwide. Shipping costs for large or heavy items are calculated individually upon request.
Yes, we can provide express shipping estimates via UPS or DHL.
Yes, you can pick up items from our warehouse in Riga or arrange transport through your own shipping company.
Yes, you can order any part from the 64,000 items available in the catalog on a prepayment basis. Delivery times vary, usually between 2 to 4 weeks, provided the part is available at Tesla's central warehouse.
If the item is in stock with a listed price, the price cannot change. In rare cases, if the item is unavailable, it could be due to someone purchasing it just before you. If the store indicates it's not in stock, we’ll confirm the current price at the time of your order and notify you of any updates.
Yes, you can register on our website as a "Business account" only for European company, providing your company information. After verification, you’ll see your prices and be able to purchase items VAT-free.
You can pay via bank transfer (you’ll receive an invoice by email), online banking (Swedbank, SEB, Citadele, Luminor, Revolut, LHV, Coop Pank, Medicinos bankas, Šiaulių bankas, and others), or by credit card (VISA, MASTERCARD).
Our Riga location at Jurkalnes Street 44 has a convenient pickup point with free parking. Store hours are weekdays from 11:00 to 19:00. Please call ahead at +37129243551.